Privacy Policy
of Dinamic5
We take your privacy seriously. This document details how we collect, use and protect your personal information.
Last updated: March 2026
1. General
Dinamic5 (hereinafter: "the Company", "we") operates the website dinamic5.com and the CRM system (hereinafter: "the Service"). This privacy policy applies to all users of the Service and website.
By using the Service, you consent to this privacy policy. If you do not agree, please refrain from using the Service.
2. Information We Collect
We collect the following types of information:
2.1 Information You Provide
- Personal details: full name, email address, phone number
- Business details: company name, registration number, address, industry
- Payment details: payment information is transferred directly to certified payment processors and is not stored by us
- Content you enter: customers, deals, messages, documents and other data you input into the system
2.2 Automatically Collected Information
- IP address, browser type, operating system
- Pages viewed, time spent, referral source
- Cookies — see Section 7 below
- System usage data for service improvement
3. Use of Information
We use collected information for the following purposes:
- Operating the Service and providing system access
- Technical support and customer service
- Sending updates, alerts and service-related communications
- Improving the Service, developing new features and analyzing usage trends
- Fraud prevention and system security
- Compliance with legal and regulatory requirements
We do not sell, rent or transfer your personal information to third parties for marketing purposes.
4. Information Sharing with Third Parties
We may share information with third parties only in the following cases:
- Service providers: hosting companies, payment processors, email services — operating on our behalf and bound to maintain data confidentiality
- Legal requirement: when required by law, court order or legal process
- Explicit consent: when you have given explicit consent to sharing
- Integrations: services you have connected to the system (Google, Facebook, WhatsApp, etc.) — according to your settings only
5. Data Security
We employ advanced security measures to protect your information:
- 256-bit SSL/TLS encryption for all communications
- Separate, isolated database for each customer
- Automatic daily encrypted backups
- ISO 27001 certified servers with 24/7 monitoring
- Role-based access control (RBAC)
- Two-factor authentication (2FA) available for all users
- Complete audit log
While we make every effort to protect your information, no security system can guarantee 100% protection. We commit to notifying you without delay in the event of a security incident that may affect your privacy.
6. Data Retention
We retain your information as long as your account is active and for a reasonable period after closure, in accordance with legal requirements and legitimate business needs.
- Account data: retained up to 12 months after account closure
- Backup data: completely deleted within 30 days of account closure
- Payment data: retained as required by law (up to 7 years)
7. Cookies
We use cookies for the following purposes:
- Essential cookies: for system functionality and maintaining login sessions
- Performance cookies: website analytics (using Plausible Analytics — no personal tracking)
- Functional cookies: saving interface preferences
We do not use third-party tracking cookies for advertising purposes. You can block cookies in your browser settings, but this may affect system functionality.
8. Your Rights
Under applicable privacy laws, including the Israeli Privacy Protection Law and GDPR (for EU/EEA residents), you have the following rights:
- Right of access: view the personal information we hold about you
- Right of rectification: correct inaccurate or incomplete information
- Right of erasure: request deletion of your information (subject to legal requirements)
- Right to data portability: receive a copy of your data in a structured format
- Right to opt out: unsubscribe from marketing communications at any time
- Right to restrict processing: limit how we use your data in certain circumstances (GDPR)
- Right to object: object to processing based on legitimate interests (GDPR)
To exercise your rights, contact us at: privacy@dinamic5.com or by phone: +972-53-380-6759.
9. International Data Transfers (GDPR)
If you are located in the EU/EEA, your data may be transferred to and processed in Israel. Israel has been recognized by the European Commission as providing an adequate level of data protection. We ensure all data transfers comply with applicable data protection regulations.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be published on the website and registered users will be notified. Continued use of the Service after a policy update constitutes consent to the changes.
11. Contact
For questions or requests regarding this privacy policy:
- Email: privacy@dinamic5.com
- Phone: +972-53-380-6759
- WhatsApp: Click here
12. Governing Law and Jurisdiction
This privacy policy is governed by Israeli law. Exclusive jurisdiction for any matter relating to this policy shall be with the competent courts in the Tel Aviv district.
Questions About Your Privacy? Talk to Us
Our team is available to answer any question about privacy and data security.
Contact Us